Arts Council England Staff Helpdesk

Known Issues 1

• SeatGeek (SRO4) ticket data extractions

The Basics 4

• How do I register for an Audience Finder account?
• Who else has access to my organisation's dashboard?
• How should I approach using the data insight platforms provided by the Audience Agency?
• How can I add new colleagues to our Audience Finder/Audience Finder 2.0 BETA account?

Reports 2

• How to run a Audience Report in Audience Finder
• What are the differences between the reporting options in Audience Finder and Audience Finder 2.0 Beta?

Ticketing 5

• Which ticketing systems does Audience Finder support?
• How do I contribute ticketing data to Audience Finder?
• My box office system isn’t compatible with Audience Finder, can I still contribute ticketing data?
• How can I look at my ticketed data by venue/performance space in my Audience Finder dashboard?
• We’re switching to a new ticketing system, how will this affect my Audience Finder dashboard?

Production Categorisation 10

• How do I categorise my productions?
• The 3 Cs of production categorisation
• Artforms and definitions
• Can I change or create new artforms?
• Applying Audience Finder Artforms within Spektrix

View all 10

Surveys 15

• How do I contribute survey data to Audience Finder?
• What methodologies can I choose for my survey?
• Considerations for setting up your 2021/22 Audience Finder survey for reopening?
• Can I add questions to the core survey?
• Can I remove a question or change a question in the core survey?

View all 15

Digital Audience Survey 4

• About the Digital Audience Survey and how to sign up
• How should I deploy my Digital Audience Survey?
• Digital Audience Survey - FAQs
• Is the Digital Audience Survey a permanent part of the Audience Finder offer?